Over time, I’ve spoke with a lot of founders and marketers about customer feedback. Most of them would tell me that they’re all about their customers and they focus a lot on getting feedback from them in order to improve their product, but the truth is that most companies tend to ignore it. Not a lot of companies actually apply customer feedback loops in their process. Some companies just don’t feel the need for it or some founders just don’t know where to start. The same questions come up all the time,
- Where do I start asking for customer feedback?
- How do I ask for customer feedback if I don’t already have a list of email subscribers or users?
- What type of questions should I be asking my customers?
- We don’t have a need for user and customer feedback now..